Careers

Join Our Team

Interested in working at D & P Communications? We'd love to meet you! Please find more information about our available positions below. If we currently do not have any open positions, fill out the form on the bottom of the page and we'll keep you posted.  Thank you!

OPEN POSITIONS

Technical Support Representative

D & P Communications has an immediate opening for a full-time Technical Support Representative.

Responsibilities: 

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat and in person.
  • Perform troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Determine best solution to trouble reports using correct internal systems and processes.
  • Effectively lead the customer through the problem-solving process, maintaining a professional and courteous phone manner.
  • Provide accurate information to customers about services and timelines, properly setting expectations.
  • Record events and ongoing issues in trouble ticket logs.
  • Close out issues by updating customer status and systems information.
  • Provide customer feedback and notice of ongoing issues to team and management.
  • Participate in the provisioning and configuration of customer equipment and server profiles, as well as information upkeep, across all technologies.

Qualifications, Experience and Training:

  • Proven experience as a helpdesk technician or another IT customer support role preferred.
  • Demonstrable technical ability with a working knowledge of internet technologies and best practices.
  • Understanding of computer systems, devices, and how Internet and telecom services are deployed and maintained.
  • Willingness to learn and expand knowledge to provide IT support in the areas of Cable/Video, Internet, and Voice services, as well as Managed IT services. Needs to be able to learn and adapt to many different deployments and troubleshooting platforms relevant to these services.
  • Ability to efficiently diagnose and resolve complex technical issues.
  • Excellent verbal and written communication skills.
  • Customer oriented.
  • Training/Experience in an IT related field preferred.

Physical Requirements:

  • Ability to occasionally push/lift 25+ pounds.
  • Occasionally ascend/descend a ladder to adjust equipment.
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may require.
  • Regularly required to sit, use repetitive motion, type, and communicate over the phone and in-person.
  • Must have a valid driver’s license.

 

Outside Plant Technician

D & P Communications Outside Plant Technician performs work associated with the installation, maintenance, and troubleshooting of outside plant facilities and customer equipment.

Responsibilities

  • Install, move or remove telecommunication equipment, underground or building wire, cable, and associated equipment.
  • Install and troubleshoot voice, video and data services over multiple mediums.
  • Maintain up-to-date knowledge of equipment and services to answer customer questions.
  • Maintain customer rapport by listening to concerns and answering questions.
  • Responsible for the correct, safe, and efficient locating of underground facilities. Taking time to thoroughly locate underground facilities in an area, accurately marking the location and completing the necessary paperwork.
  • Perform construction work, such as digging holes, unreeling, pulling and laying wire and cable.
  • Operate power equipment such as chain saws and hydraulic equipment such as aerial lifts (buckets), diggers-derricks mounted on trucks, hand tools, etc.
  • Load tools and equipment onto trucks and/or trailers.
  • Working knowledge of handheld electronics, including smart phones and tablets.
  • Read and interpret engineering plans.
  • Wear appropriate safety equipment and abide by all safety policies and procedures
  • Keep reports and records and perform other duties as may be assigned.
  • Other duties as assigned.

Physical Requirements

  • Ability to push/lift up to 50 pounds regularly.
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may require.
  • Ascend/descend ladders to remove and rearrange equipment.
  • Regularly work in attics, basements, crawl spaces, and other similar places as project requires.
  • Regularly required to use repetitive motion, type, and communicate over the phone and in- person.
  • Must be able and willing to complete physical work in the field, on premise, and in year-round weather conditions when required.
  • Valid driver’s license and acceptable driving record required.
  • Must be able to obtain a valid Commercial Driver’s License (CDL).

STAY CONNECTED

Please Submit Your Information if You're Interested in Joining the D&P Team!

Fill out the form below and let us know what department you are interested in. If we don't have any current openings we we'll keep your information on file and notify you once a job is posted in your area. 

Send Resumes to jobs@d-pcomm.com
or Fax (734) 279-2640

Name (required) Phone (required) E-mail (optional) What Department Are You Interested In?

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Announcement ×

Our Blissfield office is TEMPORARILY CLOSED for renovations, however you can still drop payments off in the drop box. For additional assistance, all other offices remain open or you can contact us at (800) 311-7340.

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