I can't access the internet, but my computer is connected. What is wrong?

Most of the time resetting the modem will get you reconnected.

Step-by-Step:

1. Unplug the power cable from the router.
2. Wait 10 seconds
3. Plug the power cable back into the router.

Sometimes both the modem and router need to be reset:

1. Unplug the power cables from both devices.
2. Wait a few seconds.
3. Plug in the modem’s power cable, and allow the modem to boot up (about 5 minutes).
4. After the modem powers on, plug in the router’s power cable.

To Connect to Wi-Fi

You may be interested in watching our step-by-step video on how to connect to Wi-Fi. Go to the Help Center and find the Internet Guides.

Visit Help Center