Customer Service

Answers to Your Questions

Need help managing your services? We're here for you! Check out the resources below for step-by-step instructions and detailed answers.

FREQUENTLY ASKED QUESTIONS

Manage Your Internet Service

ACCOUNT & BILLING

Currently, you do not need to sign a contract to receive services from D & P.

However, many businesses enter into contracts with D & P to properly define the relationship or as a way to secure long-term savings.

Your very first statement reflects the prorated amount for the month you were installed, along with any installation fees that were not paid at the time of connection. Your next full month of service is also billed at this time.

To set up automatic payment you need to fill out and mail in or drop off the Automatic Payment Form at any of our five local offices. You can obtain the form at any of our five local offices or click the link below to download and print the PDF.

Automated Online Bill Payment (PDF)

When signing up for Auto-Payment, your information has to go through a pre-notification process that takes one billing cycle to complete.

First, log into your customer account by clicking the link below. Next, go to Bill Pay. Once on this page, go to Bill Payment Options and select Paperless Billing. Click Save to save your account settings.

Account Login

INTERNET QUESTIONS

D & P does not cover the warranty of a purchased modem. D & P will exchange if needed up to 30 days after purchase; after 30 days, you will need to contact the manufacturer.

Our Internet service does not include antivirus protection for customer computers. However, we do have robust systems in place to protect the D & P network, customer information and e-mail data.

Most of the time resetting the modem will get you reconnected.

Step-by-Step
1. Unplug the power cable from the router.
2. Wait 10 seconds
3. Plug the power cable back into the router.
Sometimes both the modem and router need to be reset.
1. Unplug the power cables from both devices.
2. Wait a few seconds.
3. Plug in the modem's power cable, and allow the modem to boot up (about 5 minutes).
4. After the modem powers on, plug in the router's power cable.
To Connect to Wi-Fi
You may be interested in watching our step-by-step video on how to connect to Wi-Fi. Go to the Help Center and find the Internet Guides.

Visit Help Center

This often depends on the age and power of your existing WiFi. Often times older routers cannot handle the speeds we can supply it, or you have more devices on your network than it's capable of handling. To learn more, read this blog about wireless routers and their impact on your browsing. Read more here.

TV & VIDEO QUESTIONS

With TV Everywhere, you don’t have to be locked to your TV set anymore. Watch your favorite channels wherever you are, whether it’s on your tablet in another room of the house, your desktop PC at work, or even your smartphone when you’re traveling out of town.

To check out the channels available through TV Everywhere, just go to WatchTVEverywhere.com and select D & P Communications from the dropdown menu. Use your D & P e-mail and account number to create a login, and then click on the channel you want to watch.

View the latest new releases, the most hyped movies, and your favorite shows - any time you want to with Video-On-Demand (VOD).

Forget to set the DVR for your favorite TV show or a movie you wanted to watch? It's okay! With VOD, you can record any channel you want to watch later.

Simply press “VOD” or “1” on your remote control to visit D & P’s Video On Demand menu and see if it’s one of the thousands of programs that have been stored for you to view whenever you want.

IT & HOME WIRING QUESTIONS

Home wire maintenance covers the diagnosis and repair of already existing wiring inside the customer’s home. With this service you are assured that one of the most common reasons for service issues—problematic customer-owned inside wiring—is avoided.

NEED HELP?

Visit Our Help Center for More Information

If you have questions about your Internet, TV, Phone, or other D & P services, you may find answers in our Help Center. You'll find videos, user guides, and more.

Visit Help Center

CONTACT CUSTOMER SERVICE

Get in Contact with Customer Service Right Now

(734) 279-1339 | TOLL FREE: (800) 311-7340

If you have questions about the policies on this page, or if you need help to read or understand these policies, please contact Customer Service. We're here Monday through Friday from 9am to 5pm. If it's after hours, please send us an online message.

Name (required) Phone (required) E-mail (optional) How May We Help You? (required)

Banner Enabled? ('Y' or 'N') N

Our Commitment to Your Safety - COVID-19 ×

The health, safety and well-being of our employees and our customers remain top priorities in this time of uncertainty caused by the continued spread of the coronavirus disease 2019 (COVID-19).

Our branches will remain open to perform customer-facing transactions and provide one-on-one support while taking extra measures to protect our team, clients and communities through enhanced cleaning regiments.

We want you to feel confident we are doing what it takes to keep our customers and employees as safe as possible by carefully monitoring for changes within our footprint and will provide updates and action plans as new information emerges.

Close